SADA Systems - We Make IT Easy ™

The SADA family of managed service products provides you with solutions to meet your needs and fit your budget. Our family of solutions includes:

MSA-Remote: Best for small organizations with limited IT requirements all IT needs are met remotely.
MSA: Ideal for the growing organization. This plan includes scheduled on-site visits
CITO 3.0: For larger organizations. Includes all features of both MSA plans plus additional storage and network audits.

See the product comparison below for the features available with each plan, and help choosing the plan that is right for you.

	CITO 3.0	MSA	MSA Remote
	Ideal for:Larger Organizations – 20+ Users Organizations with generally unstable I.T. systems. Organizations growing rapidly, that are progressive with the I.T. they deploy, or that are generally dynamic.	Ideal for: Smaller Organizations – 20 or less users. Organizations with generally stable I.T. systems. Organizations not growing or are generally stable.	Ideal for: Smaller Organizations – 10 or less users. Organizations with very simple I.T. systems. Organizations not growing or are generally stable.
Unlimited Remote Support, Assistance -Helpdesk	√	√	√
Proactive network and systems Monitoring, with SADA N-Sight	√	√	√
Scheduled On-Site Preventative Maintenance Visits	√	√	Not Included. All preventative maintenance is done remotely.
Resolution of Non-Critical Issues during Scheduled Visits	√	√	Not Included. Hourly fees apply. See fee schedule below.
Inventory of Client Systems and Assets	√	√	Not Included. Hourly fees apply.
Emergency Visits on Non-Scheduled Days	Included, as needed.	$250 Trip Charge, Flat Fee, per visit	Not Included. Hourly fees apply.
Guaranteed Remote Response Time	1 Hour	1 Hour	1 Hour
Guaranteed On-Site Response Time	Next Business Day	Next Business Day	Next Business Day
Upgrades and Installation of New Equipment or Technologies	Included when you procure new equipment via ShopSADA Direct. Installation charges will apply otherwise.	Included when you procure new equipment via ShopSADA Direct. Installation charges will apply otherwise. New Equipment can be installed on your scheduled visit day only.	Not Included (additional installation charges will apply, based on a Flat Fee Schedule).
Staff Training	Included – depends on number of users.	Included – depends on number of users.	Not Included, available at an additional fee.
Automation of Data Backup, via SADA RBS	√ - 30GB of Storage and one machine are included - additional storage space and machines extra.	Available at an additional cost.	Available at an additional cost.
Start-up, and biannual NetIQ security audits and vulnerability resolutions	√	Available at an additional cost per audit.	Available at an additional cost per audit.

Number of Users:

Number of Computers:

Do any users in your office connect using a laptop from a remote location?

yes no

Number of Servers:

Number of Network Printers:

Does your company have more than one office location needing CITO service?

yes no

Name:

Email:

Company Name:

Are you Currently a SADA Client?

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