Overview
Starpoint Heath, Inc. manages Outpatient Surgery Centers throughout Southern California. Their IT department focuses on their long term IT goals, specifically dealing with ERP needs and various strategic business applications. They need an IT Solution provider to partner with them and manage their entire IT foundational infrastructure, deploy preventative maintenance strategies, and provide all end-user support via unlimited helpdesk services.
Goals
- Manage the IT Infrastructure
- Provide unlimited helpdesk support.
- Provide on-site support to 5 facilities and corporate offices throughout Southern California.
- Provide full IT procurement services as a complimentary value add.
- Provide IT leadership which focuses on providing best of bread solutions to support the client’s current growth curve.
- Increase and maintain network and systems uptime.
Solution
Providing Complete IT Outsourcing to over 40 customers in Southern California, the needs of Starpoint Health were in line to SADA’s existing deployment strategies of managed services. Providing both on-site and full report support of the local and wide-area network, N-Sight network and systems monitoring, data backup and recovery systems, Microsoft Active Directory, Exchange Server management, and various other features of the SADA best-practices matrix. The entire Starpoint Health has direct and unlimited access to the SADA Helpdesk, and SADA provides on-site support to assist with all Starpoint projects.
Benefits
- Increased availability of internal IT Department to focus on long-term goals.
- Full access to the full scope of knowledge and experience provided by SADA.
- Decrease IT Expenditures.
- Increased network and systems uptime.
- On-Site management of all 5 locations, on a regular and reliable basis.
- Always-available helpdesk to assist end-users with any IT concern.
- Single-source IT procurement for all purchasing needs.
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