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Technology Support and Maintenance
We also provide a complementary analysis of your organization’s IT infrastructure with a full report and our recommendations. There is no pressure, and no obligation – just free advice.
Since 2000, SADA has been working to develop the best Tech Support team in the business, supported by the best tools, procedures, and infrastructure available. Our technicians and network engineers are experienced, qualified, certified in their respective fields, and are personable. They come to you to solve your issues, and they do what it takes to minimize Emergencies through preventative maintenance strategies. We serve as the one source and single point of contact for all of your needs. And this equates to peace of mind, and a lot of savings. SADA has also put together a comprehensive Flat Fee billing structure, giving your organization budget predictability in your IT expenditures. Whatever your needs, no matter the size of your organization, SADA has the tech support resources to get you up with the latest technologies, and keep you running. We aim to be an integral part of the business success of all of our clients.
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here to request a FREE Technology Assessment. We will contact you shortly!
- Flat Fee Maintenance and Support Agreements (MSA's)
- SADA On-Call I.T. Help, and Support for Installation and Migration Projects
SADA On-Call I.T. Help, and Support for Installation and Migration Projects is geared towards clients who need only occasional assistance. Whether the client has a full-time IT department, and requires only occasional help, or the client is just getting started, and needs assistance with one-off projects, or emergency support when other resources are unavailable, SADA is there.
To initiate a SADA On-Call request, you can do one of the following:
- If you’re an existing client, log into our Ticketing and Project Management System by clicking here.
- Send a message via our website
- Send an email to: helpdesk@sadasystems.com
- Call 800-997-0000, or +1818-705-8899 from outside of the U.S. and Canada (ask to speak with Tech Support)
If you are a new client, please be prepared to provide some basic company information so that an account can be created in our ticketing system. We cannot work on issues unless a ticket can be generated beforehand.
Our Rates for SADA On-Call are Listed Below:
- $125/hour for 8am-6pm, M-F (Standard Desktop/Helpdesk, basic support and project work)
- $145/hour for 8am-6pm, M-F (Networking, Server Systems, Project Management and Consulting)
- $195/hour for 8am-6pm, M-F (Sr. Level Networking, Server Systems)
- $225/hour + for 8am-6pm, M-F (Checkpoint and other Enterprise-level Security projects)
- $95/hour for Web/Graphic Design
- $125/hour for Web/Software Programming and Development
- $65/hour for Administrative Functions
Off hours and weekends are billed at 1.5x the standard rates, where applicable.
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