September 17, 2003
Los Angeles, CA
SADA Launches 
tool. SADA clients
can now initiate an Instant Support session
right from our Website. SADA Techs can then
take view and control of the clients’
desktops, and help resolve problems instantly!
The Story
After 2 weeks of testing and limited use
with selected clients, SADA Systems today
officially launched its HelpMeNow! Instant
Support service. SADA Techs now have the
ability to get to clients’ problems
faster, and resolve them more efficiently
- without costly on-site visits (when possible)
and lengthy phone-only conversations. This
tool will further increase our response
times, and resolution rates for any and
all issues that occur on the desktop level
for most clients. You’ll have to try
it to believe it! Some key benefits of the
tool are:
- No pre-configuration or software is
required by clients to be assisted remotely.
SADA can assist ANY client, ANYWHERE in
the world (as long as they are running
a Windows-based Operating System, and
have some sort of Internet Access).
- The connectivity is initiated by the
client, and ONLY by the client (SADA CANNOT
take over client machines unless requested).
- The connectivity is fully encrypted
by 128 bit SSL.
This tool is ideal for:
- Trouble-shooting and solving minor problems.
- Training, teaching, and walking through
procedures.
- Saving time and frustration, as the
technician has the ability to see what
the client sees in Real Time!
- The fastest possible response time in
the industry!
What this means, exatcly
What does this mean for you? SADA Systems
has raised the bar again, in our efforts
to continuously increase our service level
and value of the products and services we
provide!
Remember:
1. You can access HelpMeNow! Instant Support
by visiting www.sadasystems.com,
and clicking on the icon on the left that
looks just like the icon below:
Related links:
www.sadasystems.com |
